Refund policy

RETURN AND REFUND POLICY

Returns & Refunds

Because every Arc and Axis journal is handmade, we take quality seriously. If your order arrives damaged or with a defect, we will replace it at no cost to you.

Please contact us within 7 days of receiving your order with a photo of the issue and your order number, and we will make it right.

Change of mind
We do not accept returns for change of mind. If you are unsure about a product, please reach out before placing your order and we will do our best to help.

Refunds
Where a replacement is not possible, an approved claim will be refunded to the original payment method. For Cash on Delivery orders, refunds are issued by bank transfer. Refunds are processed within 7–14 business days of approval.

Workshops and events
A workshop seat is a booking for a place at a specific session on a specific date, not a physical product, and the terms above do not apply to it.

If you tell us at least 7 days before the session date, we will move your seat to a later session at no charge, or you may pass your seat to another person — just let us know their name.

Inside 7 days of the session we cannot refund or move a seat, because your materials are cut and your food is ordered by then. The same applies if you do not attend on the day.

If Arc and Axis cancels or reschedules a session for any reason, you may choose a full refund or a seat at a later session, whichever you prefer.

Contact
WhatsApp 050 955 3620. We reply within 24 hours.